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1.5
Details
I have made about 15 purchases over the past 2 years with them, and never had an issue... until there was a problem with their website during the check-out process. After placing my order for a Japanese iTunes gift card, I was redirected to an empty cart, and in my...
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ID
#845209 Review #845209 is a subjective opinion of poster.
Service
Play Asia Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
Where do I even begin? I was a customer of Play-Asia for quite some time. I spent plenty of cash there, we're 2-500 dollars a month, depending. Then out of the blue they decide my Paypal account status is something to worry about. Mind you, I never defaulted on a...
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ID
#833755 Review #833755 is a subjective opinion of poster.
Service
Play Asia Customer Care
Cons
  • Customer service
  • Customer service isnt helpful
  • Item not delivered
Reason of review
Poor customer service
Preferred solution
Burn to the *** ground.
2.8
Details
Bought hk psn points, the code i received was already used. I contact customer service (which took days for them to actually reply), and after constant messaging for a resolution, refused to refund me and offered me a second code...Needless to say, I never received...
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1 comment
Anonymous
#1375145

Maybe its because you not lucky , try for pay to god make ur code back LoL

ID
#828014 Review #828014 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Product
Playstation Network Prepaid Card
Reason of review
Poor customer service
Loss
$70
Preferred solution
Deliver product or service ordered
1.5
Details
I ordered a hard-to-find vinyl record that PA claimed to have available to ship. They quoted a time of ~two weeks to ship it out, which I agreed to. Once the two weeks had come and passed, I contacted them to see if there was an update. They asked me to standby and...
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ID
#823318 Review #823318 is a subjective opinion of poster.
Location
Watertown, Massachusetts
Cons
  • Stopped responding to me after failing to issue refund
  • Took money for an out of stock item
  • Told me they would refund my money in 1-2 days but did not
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
I have never gone on this site or ordered anything from them. I do not play video games. I just found out they charged my Debit Card for $158.97 on 1/28/16 and another $158.97 on 2/10/16. My bank states they are a fraudulent company. So beware! I now have to file...
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2 comments
Anonymous
#1254160

We had the same bogus charge today for 29.99

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ID
#788415 Review #788415 is a subjective opinion of poster.
Location
Ridgecrest, California
Reason of review
Pricing issue
Loss
$319
Buyer beware. I ordered a Windows 10 license. It took over a week to get it even though they claimed 24 hour e-mail delivery. When I tried to register, it told me that the key was already in use. Whenever I contacted customer support, they just told me that I...
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2 comments
Anonymous
#1092314

You ordered a licence for an OS that is free? Really?

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ID
#767978 Review #767978 is a subjective opinion of poster.
Location
Alma, Arkansas
Reason of review
Bad quality
3.3
Details
This happened right after I used play-asia. I thought it was okay to use this site since it has a lot of games and seemed legit. Until I added my card details and ordered. That's when they started saying they rejected my card due to insufficient funds. So, I added...
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1 comment
Anonymous
#1070478

Am having this same problem! They take money out of my account, cancel my order and do not refund my money.

I have lost almost as much as you and have to go to my bank to take care of these problems. Play-Asia is a joke.

ID
#715935 Review #715935 is a subjective opinion of poster.
Location
Phnom Penh, Phnum Penh
Cons
  • Credit card drainage
Reason of review
Problems with payment
Loss
$115
Preferred solution
Let the company propose a solution
1.0
Details
This is the worst experience that I've ever had with a company in my life. I also work in the online retail business so I know the ins and outs and their way of handling my situation has only gotten worse and worse. I ordered my item last weekend and got expedited...
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ID
#671248 Review #671248 is a subjective opinion of poster.
Location
Queens, New York
Cons
  • Item not delivered
  • Customer service
  • Customer service isnt helpful
Reason of review
Problem with delivery
Loss
$318
Preferred solution
Refund for my shipping. If my item doesn't get delivered then FULL refund, including shipping.
2.3
Details
Where do I begin with this train wreck of an order! On March 2, 2015 I placed a pre-order on Yakuza Zero. I used my debit card to make this order, later on I check my bank statement and it had Play-Asia under pending. I wasn't worried since the site said you might see...
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ID
#620147 Review #620147 is a subjective opinion of poster.
Location
New Jersey, United States
Pros
  • Customer service is fast
Cons
  • Customer service isnt helpful
Reason of review
Bad customer service, Processing and Lack of basic features that would prevent this stuff from happening.
Loss
$300
Preferred solution
Fix your system and have it email the costumer about a rejected card and this stuff wouldn't of happened at all. As I see it this was your fault. I honestly don't know how your going to make it up to me and if you ever would.

Play Asia - Mistaken order help needed

was trying to order by phone, cost was showing up 167plus for japenese play station vida, blue and white, which I chose to order by paypal, in process of picking shipping method there was a glitch on phone. I want to cancel order as this now makes me nervous about what actually happened. How do I do that? I want to start over and order from computer instead of phone. How do I make sure the order is cancelled. This was from t-mobile 540-871-5462 for Judith Booth. Please help me cancel if I still need to do that so I can start over.
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ID
#565137 Review #565137 is a subjective opinion of poster.
Location
Roanoke, Virginia
Reason of review
glitch on order process
Loss
$190
Preferred solution
cancel order