PLAY ASIA - HAVE NOT RECEIVED MY DIGITAL ITEM AFTER 48 HOURS, WORST CUSTOMER SERVICE

13 of 18 Play Asia reviews

They have the worst customer service ever.

After you paid them for a product,you need to contact their customer service because of *** verification purpose.

I dont recommend to buy from this site, especially because you must deal with the customer service to process your item / product.

The customer service consists of Chinese / hongkong people who barely knows decent English, no technical knowledge at all most of the time.

Customer Service average responds time = 2-4 hours / reply.

The most annoying thing: The Customer Service totally ignores you ( even in the middle of conversation) when they reach the end of their office hours. So if they're asking for a payment verification at 4:50 P.M.of Hongkong local time, and you reply immediately. They will only reply after 14-15 hours. (Ridiculous service)

Also sometimes their customer service tried a cheap shot to get your Paypal account / login information, by asking you to login to Play-asia using your Paypal account. (Proof attached below)

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Warranty
Discounts and Special Offers
Website
Customer service

  • What I liked
      No items
  • What I disliked
    • Worst customer service
    • Item not delivered

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$190
Product or service
Digital Psn Code
Review category
Entertainment
review #546545

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13 of 18 Play Asia reviews
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Nickmare

Oct 15, 2014 #884884

Their customer service is the worst I've ever seen

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