PLAY ASIA - HAVE NOT RECEIVED MY DIGITAL ITEM AFTER 48 HOURS, WORST CUSTOMER SERVICE
They have the worst customer service ever.
After you paid them for a product,you need to contact their customer service because of *** verification purpose.
I dont recommend to buy from this site, especially because you must deal with the customer service to process your item / product.
The customer service consists of Chinese / hongkong people who barely knows decent English, no technical knowledge at all most of the time.
Customer Service average responds time = 2-4 hours / reply.
The most annoying thing: The Customer Service totally ignores you ( even in the middle of conversation) when they reach the end of their office hours. So if they're asking for a payment verification at 4:50 P.M.of Hongkong local time, and you reply immediately. They will only reply after 14-15 hours. (Ridiculous service)
Also sometimes their customer service tried a cheap shot to get your Paypal account / login information, by asking you to login to Play-asia using your Paypal account. (Proof attached below)
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
What I liked
What I disliked
- Worst customer service
- Item not delivered
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Digital Psn Code
- Review category
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