Anonymous
map-marker Oconomowoc, Wisconsin

Battle Cat together

I haven't gotta my package for battle cats together and it already been 3 weeks and almost 2 day where is it?
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Anonymous

Cheated out my money

I paid four times they said we do not have your payment and I find out at the bank the game was just $38.98 but someone lied in said they did not receive my payment so now they have $200.00 in some change I would like to have my money I give them extra back
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User's recommendation: Just be careful online

Megan W Crm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t update my email address

I have tried multiple times to update my email. The WRONG ONE kendo2238@***.com The CORRECT ONE kendo2239@***.com I just ordered a limited edition game for my PS Vita. Please fix this ASAP. I dont want someone else getting my stuff!!!
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Pros:
  • Difficult contacting play-asia
  • No pros
Cons:
  • Difficulty editing information
  • Conta

Preferred solution: Fix my email

Jennifer B Maq

Fraud police report filed

My card was used for this company. You did not have permission to use my card. Ive never heard of your comp9
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Loss:
$165

Preferred solution: Full refund

1 comment
Guest

Same thing happened to me. Having trouble getting ahold of them.

Anonymous
map-marker Dubois, Pennsylvania

Track orders

I dont how to track my orders
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Oliver l Ohu

Unable to access play asia

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I tried to order Nintendo switch gift cards for Japanese yen currency however since I still have not received an email I can not complete the order and I want to cancel it now but I am unable to as I can not access this through the website as I have not confirmed my email I find the lack of customer service horrible and I don't agree I am unable to use what I have on my card as it is currently pending the order it is wrong in my opinion and I need some help to resolve this.
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Loss:
$120
Reason of review:
Poor customer service

Preferred solution: To cancel my order

Kenneth h Ylu

SH figurative spiderman

Trying to track my order SH figurartes Spider-Man verification code TIOCIYSV e-mailed you in re: my purchase have not received response would like to know approximate date will ship my e-mail is kjhamilton73@***.com the item review shown in box below is not the item I purchased
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Cons:
  • Customer service
Reason of review:
Poor customer service
Kenneth h Ylu

Shipping information when will ship

Please contact me about my order when will it ship verification code TIOCIYSV my e-mail is kjhamilton73@***.com. Thank you
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Pros:
  • Difficult contacting play-asia
Reason of review:
Poor customer service
Julia S Sly

Wrongful purchase

Hello there are charges on my card for your site which i had never heard of before. I have been trying to reach someone to refund 300.00 worth of charges. And i have been unsuccessful.
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Loss:
$300
Pros:
  • No pros
Cons:
  • Customer service
Reason of review:
Illegal use of my credit card

Preferred solution: Full refund

Ashton J

You double charge me

I purchase an eshop card from you and you charged me twice. So, instead of 49.99, it is now 99.98. I will like to get my refund back.
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Loss:
$50
Reason of review:
Pricing issue

Preferred solution: Full refund

ZThomas

The Worst Ever!

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I order a game for my daughter that took forever to get here. Once I received it , my daughter said the game was defective. They claim they didn’t even have an order from me! Are you kidding me, you have my money and you can’t find anything proving that I purchased a game from your company! Thank God that I ordered through PayPal, because they have proof. I am now disputing the terrible company! They suck! It’s the worst; it took 2 months to get a damaged game from the Netherlands! Beware, customer service is a Joke, just like this rip-off company!!
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Loss:
$4299
Cons:
  • Fact that they are a scam
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
ZThomas

I did Not give Two Stars! They deserve 0 stars!

People Beware of this horrible company! Ppl if you ever purchase something overseas; please use PayPal! You have some assistance and assurance that they will help with your issues with this Terrible Companies! Never before have I dealt with such ridiculousness.

The game was 42.99 and all they want to give me is $3.00. This is insane.

Lee C Whf

*** PLAY ASIA

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*** PLAY ASIA
*** PLAY ASIA - Image 2
*** PLAY ASIA - Image 3

I have order an iTunes 10000 and they charged my cards 388.24 still havent give my code and sudden say it was cancelled and they didnt refund my money still , i have contacted them and they keep saying already give me back my money but i have checked with my bank and still havent pay back. I buy with them 3 times already and sudden they say my security problem and cant give me the code.

WTF ?! Now im about to call their local police for scamming and hope my lawyer will success bring this to court! They havent pay my refund , when you order they will took your money and laundering it! Then when they fail to give you the product they still on hold your money!

*** PLAY ASIA!!!

Its a scamming mother *** website~! If you all having the same problem call Hong Kong Police and ask them to raid this *** company for scamming!

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Loss:
$388
Cons:
  • Non delivery of goods
  • Stopped responding to me after failing to issue refund
  • Item not delivered
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

Pissed off as ***

I do not know how this has happened but i have not made ANY purchase with these *** whatsoever right..only to check my bank to realise they have stolen $43.18 WITHOUT my consent or understanding. I never aggreed to any terms or made any entry of my bank details. So you tell me how the *** you justify this ***? Are you a bunch of piece of *** theives? Do i need to take this a step further? I am furious! I will get to the bottom of this!!
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Anonymous

Why you should not use playasia.com

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I got an Attack on Titan Humanity in Chains and it was not working so I'm never ordering from play Asia again because I already herd bad things about it so ***
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Reason of review:
Damaged or defective
Anonymous

Absolutely awful.

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Purchased a Nintendo digital code well over 2 weeks ago. This is a very simple transaction that happens all the time.

Payment was sent and cleared in the same day. Money left my account and posted as completed. I sent proof multiple times, sent multiple emails and every time they said they'd talk to their "accounting department." They have screenshots of cleared payments as well. Ive sent emails, facebook messages, faxes, and left voicemails.

Every time I never get an answer outside of the same automated sentences. Ive disputed to paypal, shown proof of conversations and still no code was sent. They are simply sitting on money without repercussion. This company is scamming people and their customer service just types the same 4-6 sentences every single time.

I am blown away that they are ignoring any contact i make. Today I find that the original order was deleted from my past history of orders. They have removed the order in question but kept my money. This is beyond unacceptable and purely online theft.

I can't comprehend how they would think this is okay and not even remotely give me any communication outside of automated messages. Two weeks is way too long of a wait time for a simple digital code of a very common product.

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Loss:
$60
Cons:
  • Ignoring my issue
  • Customer service
  • Non delivery of goods
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

2 comments
Guest

Exactly what happened to me. I ordered a $20 Nintendo eShop card, and after I lost that $21 (they make me pay an extra $1 so they make some more $), I did not get an email or anything, and it still said I needed to pay.

So I clicked pay again, with paypal, and it was pending for a while. After about 2 days, my money was sent to them and I never received my code. I used almost all my spending money, it took me 5 months to save up for that.

I sent them multiple emails (and paypal as well) and they just asked for my email (weird, cuz I used email to message them), transaction ID and zip code (I think). It has been a month and still no email about my digital card.

What a scam.

Guest

The same happened to me. I placed a pre-order with Play-Asia for a PS4 game.

I requested to have it canceled several times via e-mail. No response from them and no change to my account. I open a PayPal dispute and within 5 minutes of opening that dispute, my pre-order is not only canceled, but it is deleted from my account history. They still took my money, made no response to all of my e-mails, and no refund.

I ended up escalating to PayPal. This seller, Play-Asia, is TROUBLE.

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